Refund and Return Policy

At arccaptaine, we want you to be satisfied with your purchase. Please review the conditions below before requesting a return or refund.

30-Day Return Period

You may request a return within 30 calendar days of receiving your order.

For change-of-mind returns, items must be unused, unworn, unwashed, and in their original condition, with original tags and included accessories. Please use the original packaging where possible.

An order number or other valid proof of purchase is required.

How to Request a Return

Email contact@arccaptaine.us with your order number, the item you wish to return, and the reason for your request. For damaged, defective, or incorrect items, please include photos where possible.

We will review your request and provide return instructions, including the appropriate return address. Please contact us before mailing any merchandise. Our business address is not automatically the return address.

Please ship your return within 14 calendar days after receiving return instructions. We recommend tracked shipping and retaining your shipping receipt.

Return Shipping Costs

For change-of-mind returns, including ordering the wrong size or no longer wanting an item, customers are responsible for return shipping costs.

If an item arrives damaged or defective, or we send the wrong item, we will cover reasonable return shipping costs or provide a prepaid return label when a return is necessary.

We do not charge restocking fees.

Original shipping charges are non-refundable for change-of-mind returns, except where required by law. Applicable original shipping charges will be refunded when the return results from our error or a damaged or defective item.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival and contact contact@arccaptaine.us promptly if there is a problem.

Include your order number, a description of the issue, and supporting photos where possible. We will arrange an appropriate replacement, repair, or refund, depending on the circumstances and your applicable consumer rights.

The unused-item conditions for change-of-mind returns do not prevent you from reporting a defect discovered through normal use.

Return Exceptions

The following are excluded from change-of-mind returns:

• Personalized or custom-made items.

• Gift cards.

• Sealed hygiene-sensitive products after their seals have been broken.

• Products clearly marked as final sale before purchase.

These exclusions do not affect your rights concerning damaged, defective, or incorrectly supplied items, or any remedy required by applicable law.

Refund Processing

Once we receive your return, we will inspect it and notify you whether your refund has been approved. We aim to complete the inspection within 5 business days of receipt.

Approved refunds will be issued to the original payment method within 5 business days of approval. Your bank or payment provider may require additional time to post the refund.

Refunds include the amount paid for eligible returned items and applicable taxes, subject to the shipping terms above. Any discounts applied to the purchase will be reflected in the refund amount.

If your refund has not appeared within 10 business days after our refund confirmation, contact contact@arccaptaine.us for assistance.

If a return is declined, we will explain why and discuss the available options with you.

Exchanges

To request a different size, color, or product, contact us at contact@arccaptaine.us. Exchanges depend on stock availability. We may arrange an exchange or process an eligible return so you can place a new order.

Order Cancellations

Contact us as soon as possible if you wish to cancel your order.

If your order has not shipped and fulfillment can be stopped, we will cancel it and issue a full refund to the original payment method. If your order has already shipped, you may request a return under this policy.

Missing Deliveries

If your order has not arrived within the stated delivery timeframe, contact us with your order number. We will investigate with the carrier and arrange an appropriate resolution, including a replacement or refund where applicable.

Consumer Rights

This policy does not limit any mandatory rights under applicable consumer protection laws. Where the law provides additional cancellation, return, or refund rights, those rights take precedence.

Contact Information

Merchant Name: arccaptaine
Customer Support Email: contact@arccaptaine.us
Phone: +1 336-862-5159

Business Address:
200 Northpoint Ave Unit F
High Point, NC 27262
United States

Please contact customer support for return instructions before sending any items to this address.