Shipping Policy

Last updated: October 9, 2026

This Shipping Policy explains order processing and delivery for purchases from arccaptaine.

Shipping Destinations

We currently ship only to addresses within the United States. International shipping is not available.

If a delivery address is not supported, this will be indicated at checkout.

Order Processing and Handling

Orders are processed within 4–5 business days after payment is successfully confirmed.

Handling includes order verification, preparation, packaging, and dispatch. Orders are not processed on weekends or public holidays.

If a significant processing delay occurs, we will notify you using the contact information provided at checkout.

Shipping and Transit Time

After dispatch, the estimated shipping transit time is 6–12 business days.

Transit time is separate from handling time. The estimated total delivery timeframe is therefore 10–17 business days from payment confirmation.

These timeframes are estimates, not guaranteed delivery dates. Carrier disruptions, severe weather, holidays, or other unexpected events may cause delays.

Shipping Charges

Any applicable shipping charges are displayed at checkout before you complete your purchase.

Order Tracking

When your order ships, we will send a shipping confirmation email with tracking information when available.

Tracking updates may take time to appear after the carrier receives the package.

Delivery Address

Please check that your shipping address is complete and accurate before placing your order.

If you need to correct it, contact contact@arccaptaine.us as soon as possible. We will try to update the address before dispatch, but changes may not be possible once the order has shipped.

If a package is returned because of an incorrect or incomplete address, we will contact you to discuss reshipment or refund options and disclose any applicable costs before proceeding.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, email contact@arccaptaine.us with your order number.

We will investigate with the carrier and communicate the available resolution. If the package is confirmed lost, we will arrange a replacement or refund, as appropriate.

If tracking shows delivery but you cannot locate the package, check nearby delivery areas and with household members, then contact us for assistance.

Damaged Deliveries

If your order arrives damaged, contact us promptly with your order number and photos of the item and packaging where possible.

We will review the issue and arrange an appropriate replacement or refund under our Return and Refund Policy. Please retain the packaging while we investigate.

Cancellations and Returns

Contact us as soon as possible to request cancellation. If fulfillment can be stopped before shipment, we will cancel the order and issue a full refund.

Orders that have already shipped are subject to our Return and Refund Policy. Nothing in this policy limits your rights under applicable law.

Contact Information

Merchant Name: arccaptaine
Email: contact@arccaptaine.us
Phone: +1 336-862-5159

Business Address:
200 Northpoint Ave Unit F
High Point, NC 27262
United States